Shipping Information

Shipping Method

We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.

Custom Tax

  • "Important! It is the customer's responsibility to complete all required customs clearance and duty payments on time. If clearance is not handled on time, the order may need to be returned to our warehouse for non-delivery, with associated return and reshipping costs the responsibility of the customer."
  • For larger orders, we'll declare a lower value to potentially minimize your customs fees."

Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.

You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.

Shipping Package

  • All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
  • Typically, customers can expect to receive their products within a month. However, this timeframe can vary depending on your location. Some customers may receive their orders much faster.

Order Processing Time

It typically takes 7-15 business days to process your order.

This timeframe accounts for order verification, quality control measures, and packaging.

If the payment is delayed, the processing time will be lengthened.

  • Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (info@elephantrobotics.com) to apply for expedited service. We're happy to help coordinate inventory with production, but please don't be angry if we can't speed up the process. This service is free for you.

Shipping Time

We typically ship on Thursdays.

The products shall be delivered by International Express within 15 working days.

The shipping method and time vary according to different products and different countries.

In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.

Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.